SHIPPING POLICY

We use the U.S. Postal Service for all standard shipping within the United States. Usually if an order is placed before 5 P.M. EST it will be processed and shipped the same day. We offer overnight shipping via UPS NEXT DAY AIR for a flat rate of $24.95 for weekday delivery. All overnight orders MUST be submitted before 4 P.M. EST to ensure the order is shipped the same day. Business days are Monday through Friday and on non-government observed holidays. Weekends are Saturday and Sunday. Orders placed on the weekend will ship at the next earliest business day which is usually the following Monday. International Orders Customs restrictions and warranty issues prevent us from shipping to every international location. Customers are responsible for any additional custom fees, duties or taxes that may be required upon or after delivery. It is $29.95 to ship UPS next day to Canada.

Do not order items that are illegal to import into your country. Laws vary from country to country. It is your responsibility to check with your Customs office to see if your country permits the import of our products. Generally speaking, we have never encountered problems with customs when shipping to most countries worldwide.

If the package is seized by Customs for any reason and returned back to us, we will issue you a refund, less the shipping costs. If it is not returned back to us, we cannot issue you a refund. Most orders held by customs is for the purpose of charging import duties and Customs fees. If you are not sure, please contact the Customs Office in your country before ordering, as we are not responsible for such charges.

Prepayment is required. Payment must be by credit/debit card, U.S. or International Money Order, or personal check drawn on a U.S. bank.

*All checks and money orders must include a contact telephone number. Orders paid by a personal check will not ship until the check clears.

RETURN POLICY

We ask you to give the product a fair and complete test and for that reason, we ask you to use the product consistantly for at least 30 days. For optimal results it is recommended to use the product for 3-6+ months. Our product has a 90 Day Risk-Free Money Back Guarantee. If the product does not provide you with the expected results simply send all of the opened and unopened bottles back for a refund, less the initial shipping costs (1 return order per customer). Please be sure to include a copy of your invoice as an order number, name and contact telephone number should be provided to ensure a successful return. Return Shipping Address: PurMEDICA Nutritional Science P.O. Box 804584 Chicago, IL 60680 U.S. The refund policy does not cover the cost of shipping and handling but the product only and the product(s) must be returned within 90 days of the initial order date. If you have placed multiple orders, only one order can be returned for a refund. This is strictly enforced to prevent individuals from taking advantage of the money-back guarantee policy. Any shipping costs which we initially covered will be deducted from the refund amount. We do not refund for the cost of shipping to our offices. Tracking, insurance, and delivery confirmation is strongly recommended on all returns. If we did not receive the product back and the customer cannot prove that the product was returned, we will not issue a refund. Proof of delivery can be the delivery confirmation number or signature as required by the USPS.

Send returns to:
PurMEDICA Nutritional Science
P.O. Box 804584
Chicago, IL 60680
Phone: (888) 475-0337

PAYMENT POLICY

We accept all card types. Credit cards or debit cards with Visa or MasterCard logos on them as well as American Express and Discover. In addition to these methods, we accept payment by a U.S. Money Order, or personal check drawn on a U.S. bank. *Please make all checks or money orders payable to Purmedica Nutritional Science.

Send check to:
PurMEDICA Nutritional Science
P.O. Box 804584
Chicago, IL 60680
Phone: (888) 475-0337

CANCELLATION POLICY

Cancellations must be made before the order ships. If the product has not shipped, a refund will be issued by the same method of payment the order was originally charged. If a cancellation is placed after the order shipped, it is up to the customer to refuse the package or send the package back. Once the package is returned, a full refund will be issued, less shipping and handling charges. All refunds are processed within 14 business days. We reserve the right to cancel any order at any time.

PRIVACY POLICY

Your privacy is very important to us! Please be assured that when you utilize any part of our website or make any purchases, we do not share, sell, trade, or otherwise disclose any of our customer information at any time. Our customer database will not be sold to mailing lists or bulk e-mail companies, and we do not participate in any type of telemarketing activities. The information you provide to us for your product purchase will be maintained in the strictest confidentiality at all times. Third party vendors, including Google, show you ads on sites on the internet. Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to your website. Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page.

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